Tenacious Group(Owner of cityangel247.com) believes in helping its customers as
far as possible, and has therefore a liberal cancellation policy. Under this policy:
Please note that there may be certain orders that we are unable to process and must
cancel even if approved. We reserve the right, at our sole discretion, to refuse
or cancel any order for any reason. Some situations that may result in your order
being cancelled include unavailability of stocks, inaccuracies or errors in product
or pricing information, or problems identified by our credit and fraud avoidance
department. We will contact you if all or any portion of your order is canceled
or if additional information is required to accept your order. In case we are not
able to process your order within 15 working days we will initiate a refund.
If your order is cancelled after the payment was made by Credit Card or Net-Banking,
we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque
or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing
address of the customer.
In case we receive a cancellation notice from the customer and the order has not
been processed/ approved by us, we shall cancel the order and refund the entire
amount. We will not be able to cancel orders that have already been processed and
In case of online cancellation of services cancellation & refund will be processed
as per rules & regulations of respective authority.