FAQ
Tenacious Group venture, Cityangel247 is your local Angel to get you what you need at a click of a button like Movies, Events, Deals and much more. We love fun and so does everyone. Our aim is to give you what you want at a click of a button. We believe in ideas so if you have something through which we can improve your user experience, please feel free to give us a FEEDBACK.
Cityangel247 Registration
  • Do I need to register?

    No, Registration is not compulsory. However, if you do register there are attractive member benefits which you can get.

  • Can I book movie and event tickets without registration?

    Yes, you can book this features without registering on cityangel247.

  • Why do I need to give my mobile number?

    We request the mobile number for security of your transaction and also to send you the booking confirmation through SMS.

  • Do I get any benefits for registering on cityangel247?

    Yes, by registering you get many benefits like checking your booking history, special offers and discounts.

  • I forgot my password, what should I do?

    Please go on our www.cityangel247.com and click on Forgot password link below.

My Cityangel Account
  • Cityangel account allows you to have a complete control over your transactions. You can view and update your account anytime. Features include

    • Edit your address, phone numbers, email and other personal details.
    • Password change
    • Check and track your orders

  • How can I check my order has been confirmed?

    As soon as your payment has been made successfully, your order is processed immediately. Cityangle247 will send the order details on your email. We will send you a unique order ID (e.g.  0000099999) for your reference to communicate with our customer service team.

    Cityangel247 (E-Wallet)

  • Can you explain what is a E-Wallet?

    Cityangel247 E-Wallet is a prepaid recharge, that will allow you to shop on www.cityangel247.com The advantage of using the Wallet is you need make payment only once. You can do this via Debit card, Credit Card or at any of our authorized cityangel247 Franchise. When you place your order, you can choose our Wallet for the payment and the amount will be deducted from your balance.

  • How can I recharge my E-Wallet?

    You can recharge you E-Wallet by,

    1. Log in to your Cityangel247.com account
    2. Click on My Account menu .
    3. Select Ewallet Recharge from left menu .
    4. Select your rechage amount and click rechage button.
    5. Fill all payment details and click on pay button and wait 2 to 3 minutes your account will rechage with selected amount and you will get confirm message..
    6. You can also recharge your account from Authorized cityangel247 Franchise.

  • What are the advantages of E-wallet?

    Cityangle247 E-Wallet has many advantages like

    1. No extra charge
    2. Very simple and fast check-out process
    3. No amount will be deducted if payment transactions fails
    4. Bonus features for using E-Wallet

  • How can I get my Cityangel247 E-Wallet?

    You can do this simply by Signing up or Log-In to your cityangel247 account to start using your own Wallet.

  • Is there a limit on Recharge amount?

    Yes, the maximum limit on E-Wallet Recharge is Rs 10,000

  • How can I check my E-Wallet balance?

    You can check your E-Wallet balance by,

    1. Login on your cityangel247 account
    2. Going on Wallet page in Account section

    You can also view your balance on the top right section of cityangel247.com

  • What are the three balances in E-wallet?

    The three balances which you see in your E-Wallet are:

    1. Recharge Balance: This is the Recharge balance in your wallet that you have purchased using Credit Card, Debit Card, Net banking or through Authorized Outlet for your future orders. The balance in this section is not refundable.
    2. Cityangel247 Credit: This credit has been offered by Cityangel247, against any cancelled order (certain products only). The balance in this component can be completely refunded to you ( only if you decide too)
    3. Bonus Balance: This credit is given by Cityangel247 for promotional purpose only. This amount is also not refundable. You E-wallet is the total of all three type of components mentioned above.

  • How can I pay with my E-Wallet?

    You can pay with Cityangel247 E-wallet by

    1. Selecting Items to your Shopping Cart
    2. Follow the usual check-out process
    3. When you come to payment section, select E-Wallet as the payment method.

  • How does the Redemption of E-Wallet balance works?

    Following points are important for E-Wallet Balance Deduction

    1. At the time of Redemption, the non-refundable section of the Wallet is used first , followed by the Refundable section . This has been made to make sure, you get the maximum benefit, the remaining E-Wallet balance is refundable.
    2. What if I don't have sufficient balance in my E-Wallet?

    If your Shopping Balance is larger than your E-Wallet balance, you can make part payment through your E-Wallet and remaining amount using other prepaid payment option.

  • Is E-Wallet balance Transferable?

    Cityangle247 E-Wallet is available to your account only and is not Transferable

  • What is the E- Wallet Refund policy?

    The refund is available depending upon the type of balance you have in your cityangel247account

    1. Recharge Balance: This is the Recharge balance in your wallet that you have purchased using Credit Card, Debit Card, Net banking or through Authorized Outlet for your future orders. The balance in this section is not refundable.
    2. Cityangel247 Credit: This credit has been offered by Cityangel247, against any cancelled order (certain products only). The balance in this component can be completely refunded to you ( only if you decide too)
    3. Bonus Balance: This credit is given by Cityangel247 for promotional purpose only. This amount is also not refundable. You E-wallet is the total of all three type of components mentioned above.

  • Does Cityangel247 E-Wallet have any expiry date?

    No, Cityangle247 E-Wallet doesn't have any expiry date. You can use your balance anytime.

  • How do you accept payment on cityangel247?

    Cityangel247 offers various ways to make payment for your purchase. You can pay via Credit Card, Debit Card, Net Banking as well as through our Retail Outlet. All the payment details will be kept confidential and private. Cityangel247 uses trusted payment gateways using SSL encryption technology to protect your card information.

How can I book movie tickets and event tickets?

You can book tickets through our website cityangel247.com or by visiting our Authorized booking outlets.

  • Who should I contact if I have problem at the Ticket purchase or Product purchase?

    If there is any problem regarding your ticket purchase, you can contact our customer Care on 99796 19126 or Authorized Franchise where you purchased your Tickets.

  • Is there any Customer Service number?

    Yes you can contact our Customer Care on 99796 19126 for any queries.

  • How can I collect my Tickets booked through Cityangel247?

    You can present the confirmation Email you have received or the printout given by Authorized Cityangel247 Franchise at the Cinema Box office before 15 minutes of your show, in order to collect the original ticket from the Box office.

  • Is it possible to select our own seats?

    Yes, ticket selection is possible in certain cinemas, in other cinemas you will get a Reservation number and seat will be given to you by the Theater authority.

Advance booking

You can book tickets through our website cityangel247.com or by visiting our Authorized booking outlets.

  • I would like to know how many days in advance I can book my favorite movie?
  • How many days in advance can I book for my favorite movie?

    The advance booking varies of different locations as it depends upon the movie and cinemas plans

  • How will cityangel247 inform me about my advanced booking?

    Cityangel247.com will send you a confirmation email on the email address you have provided as well as a SMS on the mobile number you have given. You will need to present this confirmation details along with your original Credit Card/ Debit Card at the theatre in order to receive your movie tickets.

  • Can I check my booking status?

    Yes, you can check your ticket status by logging on our site and looking into Account info.

 
 
 
  facebook   twitter